FAQ’s

Q: Will the crystal fit my watch?

A: Yes, the crystal is made to fit the watch/s as stated in the description. Please read the description very carefully before purchasing, some watches may look the same.

Q: How does the quality compare to OEM?

A: Our crystals are made to fit exactly like the Original, High Precision Quality.

Q: Do you combine shipping for multiple crystals purchased?

A: We combine shipping – no additional postage charge for up to 10 crystals

Q: Will the crystal fit the watches you mention in the description?

A: Yes, this is guaranteed.

Q: Does the crystal come with the brand name markings/logo?

A: No, all our crystals are unmarked. We recently released a few limited edition crystals with lazer etching on the underside of the crystal, but other than those options, we do not have marked crystal’s.

Q: What if I need to make an adjustment to my order?

A: If you need to make an adjustment to your order such as an incorrect address, please email us immediately: sales@usa.crystaltimes.net

Q: Will you accept a return?

A: Yes we will, if we have sent the wrong item or it has a quality issue you can return your purchase for refund or replacement. Please refer to our Terms of Purchase for further details.

Q: How fast do you Ship?

A: All orders are shipped within 1-2 business day’s.

Q: Do you have any other parts for my watch?

A: Yes, we specialize in sapphire crystals and other various watch parts.

Q: Do you ship worldwide?

A: Yes, We Ship All Over The World. Please see the Shipping Section for detailed shipping information. On this website we primarily handle shipping in USA. Our main website crystaltimes.net ships to all other countries.

Q: Where are the crystals shipped from?

A: All the crystals and watch parts are shipped from Irvine, California. In some cases are shipped from Hong Kong- if this is the case you will be advised.

Q: Can you provide a tracking number?

A: Yes, all of our orders come with tracking numbers. When your order is marked as “complete” there will be a USPS tracking number sent to you shortly after the “Completed” order confirmation email.

Q: How much for shipping 1 crystal?

A. General shipping is $3.95 in the United States.

Q: What if I have a problem with the crystal not fitting?

A: If for any reason you have an issue with the crystal, please email us immediately and kindly allow us 24-48 hours for us to resolve the issue for you. We are here to help and resolve any issue you may have.

Q: How do I see a list of every product?

A: Use the navigation menu at the top of this website to quickly view a list of every product in our shop, or use the drop-down menu to pick a specific category. Our mobile and smaller device menu is accessed at the top left of the website where the 3 dots are, and the same structure is used as seen on larger devices such as desktops and laptops.