FREQUENTLY ASKED QUESTIONS
Will Crystaltimes parts fit my watch?
Yes, the parts are made to fit the watch/s as stated in the description/spec. Please read the description very carefully before purchasing if your watch is in the suitable list on the you can purchase with confidence.
How does the fit compare to oem?
All our crystals and parts are made to fit like the original.
Do the parts come with the brand name markings/logo?
All our sapphire crystals are unmarked. Some of our in house metal parts are marked with the CT logo to clearly identify us as the manufacturer.
Will my watch still be water resistant if I change the crystal?
Absolutely 100% our sapphire crystals will not change the oem water resistant rating of your watch. During product development, manufacture and testing this aspect is paramount.
What are drilled lugs? Do I need them?
The spring bar holes are drilled right through the lugs. That allows easy strap/bracelet change without the risk of scratching your case or end link. Currently @ 90% of buyers choose drilled lugs. It’s a matter of personal choice and with so many of the oem Seiko models having drilled lugs nowadays drilled lugs are popular.
Do your cases come with Springbars and gaskets?
Yes all our cases come with Springbars, Fitted Crystal gasket and Case Back gasket.
Crown stem too long what can I do?
You will need to carefully cut it to the correct length to suit your crown, case and movement. Do not rush this operation taking care to not cut it too short.
Do I need a new crown if I change my movement?
SKX007 and variants - If you are upgrading to a NH35/36 movement or similar you will need a new crown that is threaded as the oem crown has a stem permanently fixed into the crown head with a stem that is not suitable. Johnny Watch has a number of suitable crowns.
Will your dials fit my watch/project?
All our dials come with 2 sets of feet to suit crown at 3 and crown at 4 simply cut off the 2 feet you do not require.
All the dials we sell are 28.5mm a diameter used extensively throughout the Seiko range of models – A few of the suitable movements are 7S26 7S36 6R15 4R15 4R35 NE15 NH25 NH26 NH35/A NH36/A
Just a few examples of Seiko models that our dials will fit are – SKX007 and all 0020 case variants, SNK803, SNK805, SNK807, SNK809, SKX013, SKX015, SKX017, SNZF15/17/19, SNZG13/15, SNZH55, the new SRPD aka 5KX range
Do you have discount for volume purchase?
Yes we do these tiered discounts are automatically built into the site.
Do you have any other parts for my watch?
Yes, we specialize in sapphire crystals and Seiko Mod Parts including cases, case backs, movements, crowns, chapter rings, bezels, bezel inserts, springs, gaskets, dials, hands and straps/bracelets. We are constantly adding new products to our ever expanding range.
Will your bezels fit my watch?
The bezel specification contains the list of models the bezel will fit. If your model is not on the list it will not fit.
I want to use a sloped bezel insert on my SKX007 what crystal is suitable?
You require CTO37CIS or CT094.
Do I need a new crystal gasket with my crystal purchase?
This is very much personal choice we find the majority of buyers will purchase a new gasket. In most instances using the old gasket is ok to use if not carelessly damaged but to be totally 100% safe we would always recommend to purchase a gasket with your crystal.
I am confused which SKX007 case back do I choose?
If you are using a stock movement that has the black oem movement spacer (e.g. 7S26 4R36 ) you require case backs CT200 or CT239A.
If you are using a NH35/36 movement which has the grey thinner movement holder you require case backs CT231 or CT239B
Lume in the hands – what do you use?
We use a mix of C3 with @5% C1 this we feel is a good balance giving a look similar to the oem lumibrite.
Will the lume in my ceramic lumed insert, lumed crown or lumed steel insert degrade over time?
Lumed external parts on the watch ( bezel Insert, Crown ) will naturally degrade over time this is normal. The internal lumed parts ( dial and hands ) will also degrade over time but not to such a degree as the external exposed lumed parts that can be subject to liquids. Phosphates and Sulphates used in detergents and soaps as well as Chlorine will enhance this degradation process. Please try to avoid these harmful chemicals whenever possible.
How do I see a list of every product?
Use the navigation menu at the top of this website to quickly view a list of every product in our shop, or use the drop-down menu to pick a specific category. Our mobile and smaller device menu is accessed at the top left of the website where the 3 lines are, and the same structure is used as seen on larger devices such as desktops and laptops.
If an item is out of stock, when does it usually come back in to stock?
Normally within 1-2 weeks, but most of the time sooner.
I got a baseball card, sports card, TCG card or sticker in my package?
The owners love to collect cards and make stickers, so if you have one in your package it is for you to keep! I nice little surprise!
Do you combine shipping for multiple crystals purchased?
We combine shipping – no additional postage charge.
What if I need to make an adjustment to my order?
If you need to make an adjustment to your order such as an incorrect address, please email us immediately: sales@usa.crystaltimes.net
If the adjustment is having to do with items you ordered we will do our best to accommodate. We fulfill orders quickly, so make sure to get your inquiry in ASAP. Once the order is "Complete" no more adjustments can be considered. If your adjustment is on the day of shipping list with our fulfillment team no adjustments can be made.
Will you accept a return?
Yes we will* if we have sent the wrong item or it has a quality issue you can return your purchase for refund or replacement. Please refer to our Terms of Purchase for further details.
*The only exclusion to this is watch movements, in line with the general industry practice for such parts we will not accept movement returns.
Will you accept an exchange?
Yes, but you'll be responsible for the safe packing and return of the item(s) to us, and shipping cost for new item(s).
What if I have a problem with parts not fitting?
If for any reason you have an issue with the parts, please email us immediately and kindly allow us 24-48 hours for us to resolve the issue for you. We are here to help and resolve any issue you may have.
Where do you ship to?
Please see the Shipping Section for detailed shipping information. On this website we ship to everywhere inside the United States, and Minor Outlying Islands, USA. and Canada. Our international website seikomods.com ships to all other countries.
Where are the parts shipped from?
All the crystals and watch parts are shipped from Irvine, California.
What is your processing time?
All orders are shipped within 1-2 business day.
How long does US shipping take?
An average of 2-4 business days within the US from time of placed order. This can vary if order is placed over the weekend, and Canada.
How long does Canada shipping take?
DHL has an average of 1-4 business days, and USPS 2-3 weeks.
Do you combine shipping for multiple crystals purchased?
We combine shipping – no additional postage charge.
Can you provide a tracking number?
Yes, all of our orders come with tracking numbers. When your order is marked as "complete" there will be a USPS, UPS, or DHL tracking number sent to you shortly after the "Completed" order confirmation email.